WATCH: Sprint employee calls customer 'gay', 'sissyboy'

Fri. April 18, 2014 7:12 AM by News Staff

Chicago, IL - A former Sprint customer says a service representative sent him an email addressing him as "gay" and "sissyboy."

Kelvin Matthews of Chicago told WMAQ-TV that while trying to deal with an account issue on Sunday, he received an email from Sprint customer service that was addressed to "Sissyboy Kelvin Gay Matthews."

That email was supposed to help him reset his password, but instead carried what was intended to be a degrading message. 

"I expressed my concerns to them and how serious this is to me and my wife," Mathews said. "I don't live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don't think it would be fair to say this on my account."

Sprint has apologized to Matthews and offered a new account with a free iPhone and two months of complementary service. Matthews said he won't be returning to Sprint.