Tue. September 11, 2001
Fort Worth, TX -
American Airlines is now confirming that all remaining airplanes in the American Airlines system, including TWA and American Eagle, have been accounted for and are safe. This morning, two American jets carrying 158 passengers and 17 crewmembers were lost in apparent terrorist attacks.
Federal authorities shut down air traffic in the United States today, and American has cancelled its scheduled flights through at least noon Wednesday, making it difficult for American CARE team members to be flown in from other cities to assist. Nevertheless, local CARE team members based in New York, Boston, Washington and Los Angeles have been called to local airports to assist relatives of those who may have been on board Flights 11 and 77 during today's attacks. American is also in touch with relatives to offer assistance by telephone.
"Every effort is being made in every corner of the company to help the families of our customers and our fellow employees," Chairman and CEO Donald J. Carty said of the assistance effort this afternoon.
American also said that, once flights resume, the company will reaccommodate customers on AA, TWA and Eagle without penalty. Media calls should be directed to the FBI. Customers who wish to receive information about relatives should call American's response number at 1-800-245-0999.
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